Privacy Policy

This privacy policy describes how SoftNet Space collects, uses, stores, secures, and shares your information when you use its services, including its websites, mobile apps, features, plug-ins, and products (the “Services”).

Please read this policy carefully so that you understand what information SoftNet Space collects and how SoftNet Space uses it. By using the Services, you agree to be bound by this privacy policy’s terms, as explained in the Terms of Service, which is located here, as well as those Terms of Service. This privacy policy applies to all users, regardless of whether the user registers an account.

SECTION 1 – WHAT INFORMATION SoftNet space COLLECTS

SoftNet Space collects the following information:

Account Information.

To access certain features of the Services, you must create an account. When you create or edit this account, SoftNet Space collects the personal information that you submit during that process, such as your name and your email address.

Payment Information.

To access the payment features related to the Services, you must submit payment information. As part of this process, SoftNet Space collects your name, address, email address, and payment method. In addition, SoftNet Space or Paymentech, LLC (“CapitalOne”), the third-party payment processor, may collect additional payment, billing, and bank information that Chase requires to process the transaction. This payment information is used only to complete authorized transactions and is subject to Chase terms of services and privacy policy. SoftNet Space does not store any payment information on its computers or servers.

Facebook Connect/Sign-In Services.

SoftNet Space offers the option of logging into the Services through sign-in services, such as Facebook. These services authenticate your identity and provide you with the option to share certain personal information. SoftNet Space collects information this way in accordance with the sign-in service provider’s policies and terms. This information may include: (1) your name; (2) your sign-in service user identification number or user name; (3) your locale, including city, state, and country; (4) your sex; (5) your birthdate; (6) your email address; and (7) your profile picture or its URL.

Customer Service.

When you contact customer service, SoftNet Space collects your name, email address, and other information submitted during that process. SoftNet Space uses this information to address your concerns and to improve the Services.

Surveys/Contests.

SoftNet Space acquires information about you if you participate in surveys, sweepstakes, or contests related to the Services. Participation in these events is voluntary and you therefore have a choice whether to disclose the related information. But if you choose to participate, the event’s administrator uses this information to determine winners, award prizes, and generally manage the event. SoftNet Space may also use this information to assist in the event’s administration, to monitor traffic, and to personalize and improve the Services.

Invite a Friend.

SoftNet Space may offer you the opportunity to invite your contacts from third-party social media sites, such as Facebook, or other contact lists. Contact information obtained this way will be used only to communicate with the addressees. You or the third party may contact sofn@softnet.com to request that this information be deleted.

Log Data

Whenever anyone uses the Services, SoftNet Space’s servers automatically collects certain information, such as the IP address, browser type, operating system, the referring web page, pages visited, location, the mobile carrier, device and application IDs, search terms, and cookie information. SoftNet Space uses this data to provide, measure, customize, develop, analyze, and improve the Services.

Cookies.

A cookie is a small text file that is transferred to your computer (including mobile device) to identify that computer and to “remember” things about your visit, such as your preferences, user name, and password. Information in a cookie may be linked to personal information, such as your user ID. SoftNet Space uses this information to improve the Services and to tailor recommendations to your interests. You can disable cookies at any time, although you may not be able to access or use certain features of the Services if you do so.

Clear Gifs (Web Beacons/Web Bugs)

SoftNet Space uses, or its third-party tracking utility partners use, a software technology called clear gifs (or “Web Beacons” or “Web Bugs”) that help manage content on SoftNet Space’s website by informing SoftNet Space what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on webpages and emails and are about the size of the period at the end of this sentence. SoftNet Space may associate this information with your IP address or device identifier, but it does not tie the information gathered by clear gifs to your personal information.

Device Identifiers.

When you use a mobile device like a tablet or phone to access the Services, SoftNet Space may access, collect, monitor, store on your device and remotely store “device identifiers”. Device identifiers are small data files or similar data structures stored on or associated with your mobile device that uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by SoftNet Space. A device identifier may deliver information to SoftNet Space or to a third-party partner about how you use the Services and may help SoftNet Space or others provide reports or personalized content and ads. Some features of the Services may not function properly if the device identifiers are impaired or disabled.

Social Media and Widgets.

The Services include social media features and widgets, such as the “Facebook Like” button and the “Share This” button. These features may collect information such as your IP address and the pages you visit on SoftNet Space’s website, and they may set a cookie to function properly. These features are either hosted by a third party or directly on SoftNet Space’s website. Your interactions with these features are governed by the privacy policy of the company providing the features.

Third-Party Services.

The Services contain third-party tracking and analytic tools from service providers, such as Google Analytics. These third parties may use cookies, APIs, and SDKs to collect and analyze user information on SoftNet Space’s behalf. The third parties may have access to information such as your device identifier, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), locale, geo-location information, and IP address. This privacy policy does not cover the use of these tracking tools from third parties. SoftNet Space does not have access or control over these third parties or their policies.

Ad Networks.

SoftNet Space may feature advertising within the Services. The advertisers may collect and use information about you, such as your session activity, device identifier, MAC address, IMEI, geo-location information, and IP address. They may use this information to provide targeted advertisements. These third parties may deliver cookies to your computer so the content you access and advertisements you see can be tracked. Since the third-party advertising companies associate your computer with a number, they will be able to recognize your computer each time they send you an advertisement. These advertisers may use information about your visits to the Services and third-party sites and applications in order to measure advertisement performance and to provide targeted advertisements. This privacy policy does not apply to, and SoftNet Space is not responsible for, the data collection practices of these third-party advertisers. SoftNet Space encourages you to check their privacy policies to learn more about their use of cookies and other technologies.

Mobile Application Data Collection.

When you use SoftNet Space’s mobile app, SoftNet Space collects and records certain information such as your unique device ID (persistent / non-persistent), hardware type, MAC address, IMEI, the version of your operation system, your device name, your email address (if you have it connected to Facebook or Google+), and your location (based on your IP address). SoftNet Space also collects anonymous data about your interactions with the Services, the application, and other mobile application users. This information is associated with your user ID, IP address, and device ID. If you do not wish to allow this information to be tracked, you may turn it off at the device level. Please note that the Services may not work properly if SoftNet Space is unable to access some of this information.

Push Notifications.

SoftNet Space may send you push notifications through its mobile app to provide you with software updates and other Services-related notifications. You may opt-out of these communications by turning them off at the device level through your device’s settings.

SECTION 2 - USE OF INFORMATION

SoftNet Space does not use your personal information, except as described in this privacy policy and the Terms of Service. In addition to the uses described throughout this policy, SoftNet Space uses the information collected by the Services for the following purposes:

  • To create user accounts and to provide the Services to users;
  • To operate, streamline, customize, develop, analyze, and improve the Services;
  • To understand your preferences to enhance your experience with the Services;
  • To respond to your comments and questions and to provide customer service;
  • To provide and deliver the products, services, and information that you request;
  • To send you information related to the Services, including confirmations, receipts, technical notices, updates, security alerts, and support and administrative messages.
  • To communicate with you about promotions, rewards, upcoming events, and other news about products and services offered by SoftNet Space and its selected partners;
  • To diagnose and fix technology problems;
  • To combine your information with other information that SoftNet Space gets from third parties to help understand your preferences, to provide you with better services, and to help determine demographic and interest attributes about users; and
  • To market to you, including by providing personalized ads.

SECTION 3 – DISCLOSURE OF YOUR INFORMATION

SoftNet Space does not share your personal information to third parties, except as described in this privacy policy and the Terms of Service. SoftNet Space may share your information in the following circumstances:

Your Consent. SoftNet Space may share your information with your consent. For example, when you select to contact a third party about a property, you are consenting to SoftNet Space providing your message and any related personal information (e.g., contact information) to that third party.

Service Providers. SoftNet Space may share your information with third parties that provide services on its behalf, including services related to ad serving, analytics, and promotion management. Unless otherwise stated in this policy, these service providers will be given access to your information only as is reasonably necessary to provide their services and under reasonable confidentiality terms.

Law and Harm. SoftNet Space may preserve or disclose your information if it believes that it is reasonably necessary to comply with a law, regulation, or legal request; to protect the safety of any person or entity; to address or investigate fraud, security, or technical issues; or to protect SoftNet Space's rights or property, or the rights or property of its employees, agents, contractors, and affiliated companies.

Business Transfers. In the event that SoftNet Space is involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your information may be sold or transferred as part of related transactions. The promises in this privacy policy will apply to your information as transferred to the new entity.

Non-Private or Non-Personal Information. SoftNet Space may share your non-private, aggregated, or non-personal information (such as your public user profile, information, public content, or the number of users who clicked on a particular link) with advertisers, publishers, business partners, sponsors, and other third parties.

SECTION 4 – OTHER WEBSITES AND SERVICES

Certain links throughout the Services may direct you away from the Services. SoftNet Space is not responsible for, and cannot control, the privacy practices of other sites and service providers. Once you leave SoftNet Space’s website or mobile application, information subsequently collected is no longer governed by this privacy policy.

SECTION 5 – COMMITMENT TO DATA SECURITY

SoftNet Space takes reasonable measures to protect your information from unauthorized access and against loss, misuse, and alteration by third parties. Although SoftNet Space makes reasonable, good faith efforts to store the information collected through the Services in a private, secure operating environment, SoftNet Space cannot guarantee its absolute security during its transmission or its storage. Further, while SoftNet Space attempts to ensure the integrity and security of its network and systems, it cannot guarantee that its security measures will prevent third parties (e.g., “hackers”) from illegally obtaining access to this information. SoftNet Space does not warrant that your information will be protected against loss, misuse, or alteration by third parties. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, SoftNet Space cannot guarantee its security.

SECTION 6 – COMMITMENT TO CHILDREN’S PRIVACY

SoftNet Space does not knowingly collect or solicit personal information from anyone under 13, or knowingly allow children under 13 to use, access, or register for the Services. If you are under 13, please do not send any information about yourself to SoftNet Space. No one under the age of 13 may provide to SoftNet Space any personal information. In the event that SoftNet Space learns that it has collected personal information from a child under 13, SoftNet Space will delete that information as quickly as reasonably possible. If you believe that SoftNet Space might have any information from or about a child under 13, please contact us at sofn@softnet.com.

SECTION 7 – DO NOT TRACK SIGNALS

Some web browsers offer a “Do No Track” (“DNT”) signal. A DNT signal is an HTTP header field indicating your preference regarding tracking or cross-site user tracking. SoftNet Space does not respond to DNT signals. SoftNet Space also works with third parties that use tracking technologies on the Services in order to provide tailored advertisements on SoftNet Space’s behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on the Services and your interaction with SoftNet Space’s advertising and other communications, and use this information to determine which ads you see on third-party websites and applications.

SECTION 8 – UPDATING THIS POLICY

SoftNet Space may update this privacy policy to reflect changes to its information practices. If SoftNet Space makes any material changes it will notify you by email (sent to the email address specified in your account) or by posting notice on its website prior to the change becoming effective. As partial consideration for your access to the Services, you agree to periodically review this page for the latest information on the privacy practices.

SECTION 9 – MODIFYING YOUR PERSONAL INFORMATION

You are responsible for maintaining the accuracy of any information you submit to SoftNet Space. If your personal information changes, or if you no longer desire to use the Services, you may change or delete your information by editing your account settings or by contacting sofn@softnet.com. SoftNet Space will respond to your request within 30 days. However, even after you cancel your account or request that your personal information be deleted, some information from your account may remain viewable in some circumstances.

SECTION 10 – OPTING OUT OF MARKETING

You may opt-out of receiving promotional emails from SoftNet Space by following the instructions in those emails or by emailing sofn@softnet.com with your request. If you opt-out, SoftNet Space may still send you non-promotional emails, such as emails regarding your account or providing information that you have specifically requested.

SECTION 11 – DATA RETENTION

SoftNet Space will retain your information for as long as needed to provide the Services. If you wish to cancel your account or request that SoftNet Space no longer use your information to provide you services, contact sofn@softnet.com. SoftNet Space will retain and use your information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements.

SECTION 12 – INTERNATIONAL VISITORS

Like many websites and mobile apps, the Services may be accessed by an international audience, including visitors from the European Economic Area and other non-U.S. territories. By using the Services, you expressly agree that your personal information, and any information or materials that you submit to the Services, may be used for the purposes identified in this policy and the Terms of Service. In addition, such data may be stored on servers located outside your jurisdiction and in jurisdictions that may have less stringent privacy practices than your own. By using the Services, you expressly consent to the transfer of your data from your country or jurisdiction to other countries or jurisdictions around the world, including to the United States, for use by SoftNet Space and its affiliates for the purposes described herein. In addition, because SoftNet Space operates globally, it may make information that it gathers available to worldwide business affiliates.

SECTION 13 – YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code Section 1798.83 permits users who are California residents to request, once a year, free of charge, certain information regarding the disclosure of personal information to third parties for direct marketing purposes. To make such a request, please send a request to the contact information below.

SECTION 14 – CONTACT INFORMATION

If you have questions or comments regarding this privacy policy or practices, please contact: sofn@softnet.com